Covid-19 Response

Welcoming you back to the The Furze Bush Inn

Before we closed our doors when lockdown was announced, we’d already made some significant changes to the way we were doing certain aspects of our daily tasks to keep the hotel, bars and restaurant safe & clean. While we were closed, we worked hard to ensure that everything we offer, has been reviewed and revised so that we can make certain that when we offer this to you, it can be done so not only with exceptional service, but also, and perhaps most importantly, safely.

We will be constantly monitoring the COVID 19 situation and any developments in the Government’s guidance. We are committed to continuing to do all that we can, to ensure that we are and will continue to be Covid-19 safe and secure.

We are looking forward to your next visit to The Furze Bush Inn and are delighted to share with you some more information about what you can expect when you visit us next. The Government has recently announced that it is now law that face masks or face coverings in public areas, this includes hotels, bars and restaurants. We will therefore need to ask you to wear a mask in all  public areas. The masks/face coverings can be removed when eating or drinking in the bar and restaurant or gardens.

Our coronavirus hygiene & safety measures

We are working hard to ensure we deliver a quality but safe experience for all our guests. Some of our measures include; pre-arrival check-in and registration, social distancing throughout the hotel, in-room dining at no extra cost, and consistent cleanliness, hygiene and safe food handling using coronavirus-effective products and processes.

Our Guest Promise

Our guests will know and have come to expect, that exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values at The Furze Bush Inn and delivering these consistently is part of our commitment on a daily basis. We confirm that we have complied with the ‘Covid-19 Secure guidance on managing the risk of Covid-19. Due to the changing nature of the situation and therefore the guidance that will arise as a result, our procedures and operations will be constantly reviewed and updated where necessary.

The information that we’re sharing with you about how we will operate might need to change and therefore this will be subject to review and change without notice. We are asking for the support and assistance of our guests in this new environment so that we can
manage the Covid-19 health crisis and ensure that our guests and hotel team can feel safe and comfortable.

What you as guests can do to help:

If at any time that you or someone in your household or ‘bubble’ experience Covid-19 symptoms such as high temperature, new continuous cough or change to your sense of taste & smell, please follow the UK Government guidelines and advice (www.gov.uk/cornavirus). If this is the case, then please contact us and we will reschedule your stay to another time

For anyone arriving in the UK from overseas within 14 days prior to your intended date of arrival at the hotel then please contact us ahead of your arrival to discuss your reservation
Please either email info@furzebushinn.co.uk or call on 01635 253228.

Our Team

To further give you additional confidence we are sharing our team procedures and as well as some information about the training that will be ongoing before we open and afterwards
– All team members will be required to stay at home if they’re unwell and must follow official PHE guidance on self-isolating as required
– All team members are taught from day one to follow a clinical standard handwashing routine – Back of house we have the same enhanced cleanliness standards as we have in our guest and public areas and we’ve introduced new social distancing requirements for all employees in all areas
– The Hotel management team will be responsible for the implementation of all of these procedures and will be pleased to assist with any questions or queries. If at any time during your stay or visit to our hotel please ask for the Duty Manager and they will be able to answer your questions.
– Our team will be wearing face masks or face coverings throughout the premises

If someone becomes ill or displays signs of Cornavirus

We introduced stringent procedures at the start of the epidemic and have guidelines for staff across the hotel’s operation. In the unfortunate situation that a guest at our hotel may display symptoms of COVID-19; we can confirm that we have implemented clear, documented procedures that will be followed in that situation, to protect the wellbeing of other guests and our team.
We would ask any guest that thinks they may have the symptoms of Covid-19 to follow the PHE guidelines.

Arrival at the Hotel

We do have safety screens at reception now but we will still welcome you to our hotel with a big hello and a smile.

We would ask that you are aware of other guests on the stairs and hallways when moving around the hotel, bars and restaurants. Please ensure that you wear a face mask or face covering in all public areas

Dining

We will open with a room service food offering. There are no tray charges for room service.

Our restaurants, bar and lounge areas have been reconfigured to take into account social distancing guidelines

We do have some outside seating areas as well where you can enjoy food in a socially distanced environment please ask if you’d like to see where you can eat outside (UK weather permitting of course)

Breakfast will be available from 7.30am until 9.00am Monday to Friday and 9am until 10am Saturday and Sunday. Breakfast is served in the restaurant
Dinner will be available from 5pm – 8.00pm. Our bars & restaurants will now operate with table service only and will close at 10pm daily.

Moving around the hotel
During your stay we ask that you are mindful of the social distancing requirements in line with Government guidelines
We will have sanitising stations around the hotel so that you can use these whenever required

Departure
On your departure day we will also be offering an express check out service if you’d prefer to
check out this way.
Please visit our website www.furzebushinn.co.uk and you can pre book your next visit with us online!

E: info@furzebushinn.co.uk T: 01635 253228